Incentive Solutions

Call us today +61 (0)2 8103 4229

End to end solutions for sustained behavioural change and business performance improvement.

For sustained business performance improvement, choose Incentive Solutions.

Whether your objectives are to retain best customers, drive incremental revenue, or motivate your employees and channel partners, Incentive Solutions have the experience.

Incentive Solutions is your direct connection to business performance improvement through sustained behavioural change. Combining local and global expertise, best in class technology and amazing people, we create a business performance solution around your unique goals, brand, customer strategy, employees and competitive environment.

It's in our DNA, it's our passion, it's what we do!

We are a founding sponsor of The Wise Marketer, which delivers timely and unbiased publishing, research, and educational products to a global audience of marketing professionals. It publishes the Wise Marketer content portal, a free and unbiased resource of news, research, and best practices for loyalty marketers.

Who we are

For over 25 years market leading clients across APAC and the US have been partnered with Incentive Solutions. We deliver measurable business performance through incentive marketing success.

Everyday tens of thousands of people across the globe engage with our programmes to stay informed, shop for rewards, receive training and education and recognise their people.

Whether your objectives are to retain best customers, ignite channel partners, drive incremental revenue or motivate and recognise employees. Incentive Solutions is your complete, end -to-end incentive performance partner. It’s what we do!

The Incentive Solutions difference

Clients stay with us for a very long time. We focus on a deep understanding of their unique needs to create and deliver solutions which exceed expectations. We are highly experienced, agile and customer driven.

As a rule incentives companies generally control your data, package it up in a ‘nice and favourable’ format then feed it back to you with a positive spin. With Incentives Solutions your data is YOUR data. You have full programme visibility with the tools and training to get the data insights you need when you need them. Of course we also provide ongoing reporting, support and strategic advice, based on 20+ years’ experience leading the market.

Incentive Solutions proprietary incentives technology (Incentive Control) offers unprecedented value, customisation, and speed to market. Incentive Control delivers a combination of value, features, customisation and speed, enabling programmes across the globe.

Our solutions

Incentive Solutions offers you a complete end-to-end incentives and loyalty partnership. Including strategy and programme design, implementation, member management, rewards sourcing and fulfilment, detailed analytics and reporting, tactical promotional activities, dedicated local support and the expertise to ensure success. We offer the most nimble, flexible, and responsive incentives solution available including:

  • B2B Loyalty
  • Channel Incentive Programmes
  • Sales Incentive Programmes
  • Training and Development Incentives
  • Employee Reward and Recognition
  • Years of Service Awards
  • Customer Loyalty
  • Member Travel Services
  • Incentive Travel Programmes
  • Rewards Sourcing
  • Fulfillment Programmes

How we do it

We are your genuine business partner. Developing strategy, programme structure, creative design and communications, web build and implementation, and delivering first class programme management. Full service member contact centre, rewards sourcing and fulfilment, detailed analytics, reporting and full data visibility to drive strategy and business decision making.

Our team are passionate, customer driven and highly experienced. We’ll deliver our customisable, cloud based, proprietary programme management technology to create solutions based upon your distinct business goals, customers, employees, brand and competitive environment.


Our Executive Team

The Incentive Solutions team is lead by some of the best minds in loyalty strategy and technology across two hemispheres. Here’s a look at our executive team:

David Harwood

Chief Global Strategist

Fearless leader and serial entrepreneur who leads by example. David is an oracle of knowledge and incentives wizardry, gained from more than 25 years in the industry.

Colin Samson

Chief Executive Officer

Colin is our ‘Corporate’ guy!

David Higgs


"Higgsy" -- CTO and Chief Propeller Head with the ability to translate tech to English. Looking after the geeky stuff and developing market leading technology since 2003.

Jo Ropitini


As CFO and Master of Coin, Jo's been keeping us in the black and making all the columns add up since 2011.

Our Senior Team

Glenn Shaw

Client and New Business Director

Glenn’s all about guiding new clients to get the best from Incentive Solutions.

Stacey Palmer

Supplier Executive

Stacey is our reward sourcing and supplier relations wizard and has her fingers on the pulse.

Catherine Barwood

Travel Director

A true Guru of the travel industry with 30+ years of experience and a masters in jetlag management

Global Advisory Board

Mike Capizzi


Advising Reward Paths since 2008.

Industries and markets served

  • B2B: IT vendor and channels, industrial trades and manufacturers

    Including manufacturers and sellers of hardware and software, finished goods, parts or services, components and raw materials with in the electrical, plumbing, building and construction, plastics, landscaping and more

    B2B: Business-to-professional marketers

    Including suppliers to legal, accounting, consulting, educational, beauty, and medical professionals

    B2B: Distribution and supply companies

    Including distributors and suppliers in the freight, packaging, printing, mailing, and fulfillment industries

  • Consumer: Specialty retail

    Including multi-channel merchants, e-commerce, and coalition loyalty environments

    Consumer: Entertainment and hospitality

    Including dining, recreation, travel and sport

    Consumer: Packaged goods companies

    Including packaged goods marketers, direct-to-consumer loyalty, and coalition loyalty environments